Policy terms pending confirmation: The eligibility rules, approval conditions, and processing timelines below are editable placeholders and must be confirmed by AI Institute Satana before this policy is treated as final. No refund guarantee or deadline is stated here.
How to request a refund
Contact us at contact@aiinstitutesatana.in with your name, order or transaction reference, purchase details, and the reason for your request. Please do not include full payment-card details in your message.
Editable placeholder: Add the confirmed request channel and any required supporting information before publishing final refund terms.
Refund eligibility
Editable placeholder: Eligibility conditions for digital course and package purchases have not been confirmed. Insert the approved criteria here; do not assume that a purchase is eligible or ineligible until those terms are confirmed.
Duplicate payments
If you believe you were charged more than once for the same order, contact us with the order reference and relevant transaction references so the payments can be reviewed. The outcome depends on verification of the transactions.
Failed payments
If a payment appears to have failed but an amount was debited, contact us with the order reference and transaction information. We will review the payment status with the relevant payment records or provider.
Review and approval
Refund requests are subject to review and verification. Approval criteria and the person or process responsible for approval must be confirmed and added here before this policy is finalized.
Processing timelines
Editable placeholder: Refund decision and processing timelines are not confirmed. Add the approved timelines here. If approved, the time for a credit to appear may also depend on the payment provider or financial institution.